Last updated: September 18, 2026

Overview

Welcome to Floraweg.

Floraweg operates this website and online store. Throughout these Terms of Service ("Terms"), "we", "us", and "our" refer to Floraweg.

We offer a range of home textiles and furnishings, including curtains, blinds and shades, shower curtains, tablecloths, and cushions.

Our store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services.

By accessing our website or placing an order, you agree to these Terms and the policies referenced in them.

Please read them carefully before using our website.

1. Using Our Website

You agree to use our website lawfully and responsibly.

You must not:

Use the website for unlawful or fraudulent purposes.

• Provide false or misleading information.
• Infringe the intellectual property or other rights of Floraweg or third parties.
• Introduce viruses, malware, or harmful code.
• Attempt to gain unauthorised access to our website or customer accounts.
• Interfere with website security or normal operation.
• Collect personal information or use automated tools without authorisation.

We may restrict access where reasonably necessary to protect our customers, website, or business.

2. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, specifications, and prices are accurate.

Our collections include curtains, blinds and shades, shower curtains, tablecloths, cushions, and other home furnishings that may be introduced from time to time.

Please review the product description, measurements, materials, and available options before ordering.

Product appearance may vary slightly due to screen settings, lighting, materials, or normal manufacturing variations, as explained in Section 10.

Minor variations do not necessarily indicate a defect, provided the product remains consistent with its description and agreed specifications.

Nothing in this section affects your applicable consumer rights.

3. Made-to-Measure Products

A small selection of Floraweg curtains is made according to individual measurements or specifications provided by the customer.

Before completing your order, please carefully check all measurements, selected options, and product specifications.

If a product is correctly manufactured according to the information you provided, an error in your measurements will generally not constitute a manufacturing defect.

This does not apply to errors caused by incorrect information from Floraweg, manufacturing mistakes, or other product faults.

Minor dimensional variations may occur during textile manufacturing. Where specific tolerances apply, they may be explained in the relevant product information.

Cancelling or Changing a Made-to-Measure Order

If you need to cancel or change a made-to-measure order, please get in touch with us within 3 hours of placing your order.

We will do our best to accommodate your request before production begins.

If more than 3 hours have passed, please still contact us as soon as possible. We will check the production status, but cancellation, changes, or a refund may no longer be possible once production has started.

Please see Section 8 and our Returns & Refunds Policy for further details.

4. Prices, Taxes, and Promotions

Product prices are displayed in the currency shown on our website.

Prices include applicable taxes where required. Shipping charges and any additional costs will be displayed before you complete your purchase.

We may update prices from time to time. Changes will not normally affect orders that have already been accepted, except where an obvious error has occurred, or a correction is otherwise permitted.

Discounts and promotional offers may have specific conditions, including eligibility, validity periods, and restrictions on combining offers.

Any applicable promotional conditions will be displayed with the offer.

We reserve the right to refuse promotional discounts used fraudulently or contrary to their stated conditions.

5. Orders

When you place an order, you submit an offer to purchase the selected products.

We will send an order confirmation after your order has been placed.

We may be unable to accept or fulfil an order if:

• A product is unavailable.
• Payment cannot be authorised.
• The information provided is incomplete or incorrect.
• An obvious pricing or product-information error has occurred.
• We reasonably suspect fraudulent activity.
• Delivery or legal restrictions prevent fulfilment.

If we cannot fulfil an order after receiving payment, we will notify you and refund the relevant amount.

You are responsible for providing accurate billing, shipping, and contact information.

Changes Before Dispatch

If you need to change or remove items, please get in touch with us as soon as possible.

If your order has not yet been dispatched, we will do our best to accommodate your request.

Shipping charges may be recalculated based on the updated order value.

If your updated order no longer meets the applicable free-shipping threshold, the standard shipping fee may apply.

We will inform you before making any change that results in an additional charge.

6. Payment

We accept the payment methods displayed at checkout, including Shopify Payments, PayPal, and other supported payment providers where available.

Payments are subject to authorisation by the relevant provider.

Your payment information may be processed by Shopify, PayPal, your bank, card issuer, or another payment service provider according to their terms and privacy policies.

Floraweg does not normally receive or store your full credit or debit card details.

If payment is declined or cannot be authorised, we may be unable to fulfil your order.

If we cancel an order after receiving payment, the relevant amount will be refunded.

7. Shipping and Delivery

We currently deliver to selected European countries and regions.

Our orders are shipped from our warehouse in the Netherlands.

Available destinations, delivery estimates, shipping charges, and free-shipping thresholds are provided in our Shipping & Delivery Policy and at checkout.

Standard orders are generally processed within 1–2 business days, followed by approximately 2–4 business days for delivery after dispatch.

Made-to-measure curtains require additional production time.

Delivery estimates may vary due to circumstances such as carrier delays, severe weather, public holidays, transportation disruptions, or other unexpected events.

If your order is delayed or does not arrive as expected, please get in touch with us. We will help investigate the situation.

Please refer to our Shipping & Delivery Policy for complete information.

8. Returns and Right of Withdrawal

We want you to feel confident when shopping with Floraweg.

Returns, exchanges, and refunds are handled according to our Returns & Refunds Policy.

Standard Products

For eligible standard products, consumers in the European Union or European Economic Area generally have the right to withdraw from an online purchase within 14 days of receiving their goods, without giving a reason.

This applies to eligible products across our collections, including standard curtains, blinds and shades, shower curtains, tablecloths, and cushions.

After notifying us of your withdrawal, you should return the products within 14 days.

For change-of-mind returns, customers are responsible for the direct cost of return shipping, as explained in our Returns & Refunds Policy.

When an entire eligible order is withdrawn, we will also refund the original standard delivery charge paid, where applicable. Additional costs for premium delivery options do not need to be refunded beyond the least expensive standard delivery option offered.

Refunds will be made within 14 days of receiving your withdrawal notification. We may wait until we receive the returned goods or evidence that they have been sent back.

Made-to-Measure and Personalised Products

The right of withdrawal does not apply to qualifying products made to a customer's individual specifications or clearly personalised.

This includes qualifying made-to-measure curtains manufactured according to measurements supplied by the customer.

Simply selecting standard options, such as a predefined colour or fabric, does not automatically make a product personalised.

Correctly manufactured made-to-measure products cannot normally be returned or exchanged because of:

• A change of mind.
• Incorrect customer-provided measurements.
• An unsuitable selection made by the customer.

These restrictions do not apply if a product is faulty, damaged, incorrectly manufactured, incorrectly supplied, or otherwise does not conform to the agreed specifications.

For return instructions and refund details, please review our Returns & Refunds Policy.

9. Faulty, Damaged, or Incorrect Products

Your rights relating to faulty or non-conforming products are separate from change-of-mind returns.

Please get in touch with us if your order arrives:

• Damaged or defective.
• Incorrectly supplied.
• Incorrectly manufactured.
• Materially different from its description.

Otherwise inconsistent with the agreed specifications.

Depending on the circumstances, the appropriate solution may include repair, replacement, a price reduction, or a refund.

If the problem results from a product fault, delivery damage, or an error attributable to Floraweg, we will cover the necessary costs of putting things right.

EU consumers benefit from a minimum two-year legal guarantee for goods, subject to any longer protection provided by applicable national rules.

Nothing in these Terms limits your mandatory consumer rights.

10. Colour, Fabric, and Material Variations

We make reasonable efforts to display our products accurately.

However, slight differences in appearance may occur due to:

• Screen and device settings.
• Lighting and photography.
• Dye lots and production batches.
• Natural characteristics of fabrics and materials.
• Normal manufacturing processes.

Depending on the product, minor differences may occur in colour, texture, weave, pattern placement, or finish.

Textile products may also develop minor creases during folding, packaging, or transportation.

These variations do not necessarily indicate a defect, as the product remains consistent with its description and specifications.

If you believe your product is significantly different from what you ordered, please get in touch with us so we can review the issue.

These provisions do not affect any applicable right of withdrawal or rights relating to non-conforming goods.

11. Third-Party Services and Links

Our website may include third-party tools, payment services, applications, or links to external websites.

Third parties operate these services and may be subject to their own terms and privacy policies.

Floraweg does not control third-party websites or services and is not responsible for their content, security, availability, or privacy practices where these are outside our control.

This does not affect our responsibilities to you regarding purchases made directly from Floraweg.

12. Reviews and Customer Feedback

We welcome reviews, photographs, suggestions, and feedback from our customers.

If you submit content to Floraweg, you confirm that:

• You have the right to share it.
• It does not infringe the rights of others.
• It is not unlawful, misleading, abusive, or defamatory.
• It does not contain harmful software or malicious code.

If you voluntarily submit content for publication, you grant Floraweg a non-exclusive right to use, reproduce, and display it for the purpose for which it was submitted, subject to applicable requirements and our Privacy Policy.

We may remove content that violates these Terms.

13. Errors and Inaccuracies

We aim to keep our website accurate and up to date.

However, occasional errors may occur in product descriptions, dimensions, pricing, promotions, availability, or delivery information.

We may correct or update inaccurate information where reasonably necessary.

If an error materially affects an order you have already placed, we will contact you and work toward an appropriate solution.

14. Intellectual Property

Unless otherwise stated, the text, photographs, graphics, logos, designs, and other content provided by Floraweg are owned by or licensed to Floraweg and may be protected by intellectual property rights.

You may use our website for personal, non-commercial purposes.

You must not reproduce, distribute, modify, sell, or commercially exploit protected content without authorisation, except where permitted by applicable rules.

Third-party trademarks and intellectual property remain the property of their respective owners.

15. Privacy

We respect your privacy.

Our Privacy Policy explains how we collect, use, process, and protect personal information.

Our use of cookies and similar technologies is also subject to the privacy and cookie choices available through our website.

Please review our Privacy Policy for further information.

16. Limitation of Liability

We aim to provide our website and services with reasonable care and skill.

We cannot guarantee that the website will always be available, uninterrupted, or free from technical errors.

Temporary interruptions may occur due to maintenance, technical issues, third-party services, or circumstances outside our reasonable control.

To the extent permitted by applicable law, Floraweg is not responsible for losses caused by circumstances outside our reasonable control or for indirect losses that were not reasonably foreseeable when the order was accepted.

Nothing in these Terms excludes or limits:

• Mandatory consumer rights.
• Liability that cannot lawfully be excluded.
• Liability for fraud or fraudulent misrepresentation.
• Liability for death or personal injury where such liability cannot legally be excluded.
• Remedies available for faulty, damaged, incorrect, or non-conforming products.

Your applicable consumer protections remain unaffected.

17. Suspension and Termination

You may stop using our website at any time.

We may restrict or terminate access where reasonably necessary due to:

• Serious or repeated breaches of these Terms.
• Unlawful or fraudulent activity.
• Security risks.

Termination does not affect rights or obligations that arose before termination, including those relating to accepted orders.

18. Severability and Entire Agreement

If any provision of these Terms is found to be invalid or unenforceable, it will be limited or removed to the minimum extent necessary.

The remaining provisions will continue to apply.

These Terms, together with the policies referenced in them, govern your use of our website and purchases from Floraweg, subject to applicable mandatory rights.

Our failure to enforce a provision does not waive our right to enforce it later.

19. Consumer Rights and Applicable Law

These Terms are subject to applicable law.

If you are a consumer in the European Union or European Economic Area, you retain the protection of the mandatory consumer rules applicable in your country of residence.

Nothing in these Terms is intended to remove or restrict any consumer protection that cannot lawfully be waived.

20. Changes to These Terms

We may update these Terms to reflect changes to our products, services, business practices, technology, or applicable requirements.

The latest version will be published on this page with an updated revision date.

Changes will not retroactively reduce your rights relating to orders already accepted unless permitted or required by applicable law.

21. Contact Information

If you have any questions about these Terms of Service, please get in touch with us.

Floraweg

Email: production@cruiserfashion.com

Telephone: 0635608053