Last updated: September 18, 2026

Your Satisfaction Comes First

At Floraweg, we want you to love the products you choose for your home.

If something isn't quite right, we're here to help. Whether you'd like to return an item, request an exchange, or report a problem with your order, get in touch with us.

1. Can I Return My Order?

Changed your mind? No problem.

You can return eligible standard products within 14 days of receiving your order, without giving a reason.

This includes standard curtains, blinds and shades, shower curtains, tablecloths, and cushions.

If items from the same order arrive in separate deliveries, the 14-day period starts when you receive the last item.

To arrange a return, email us at production@cruiserfashion.com within 14 days of receiving your order. Please send your items back within 14 days after notifying us.

You don't need to give a reason, but we're always happy to hear your feedback.

Made-to-measure curtains have different return conditions, explained in Section 6.

2. How Do I Return an Item?

Returning an item is simple:

1. Contact us: Email production@cruiserfashion.com with your order number.
2. Receive instructions: We'll provide the return address and shipping details.
3. Send it back: Pack your item securely and return it using a suitable shipping service.

We recommend choosing a tracked shipping service and keeping your proof of postage.

3. Who Pays for Return Shipping?

Change-of-mind returns

You are responsible for the cost of sending the item back to us.

Faulty, damaged, or incorrect products

Floraweg will cover the necessary return shipping costs.

Please get in touch with us before returning a faulty or incorrect item so we can provide the appropriate instructions.

Changing an Order Before Dispatch

If you remove or change items before your order has been dispatched, shipping charges may be recalculated based on the updated order value.

If your order no longer qualifies for free shipping, the applicable standard shipping fee may apply.

We'll let you know before making any change that results in an additional charge.

4. How Do Refunds Work?

If you return an eligible item, we'll refund the full product price you paid, provided its value hasn't been reduced by handling or use beyond what's necessary to inspect it.

If you return your entire eligible order, we'll also refund any original standard delivery fee you paid. Additional charges for an upgraded delivery service are not refundable beyond the standard delivery cost.

Please handle returned products with care. If handling or use beyond what's necessary to inspect an item causes a loss in value, we may make a reasonable deduction and will explain it clearly.

We'll process your refund as quickly as possible, within 14 days of receiving your return notification. We may wait until we've received the returned item or you've provided proof that it has been sent back, whichever comes first.

Refunds will be issued to your original payment method. Your bank, card provider, or PayPal may need additional time to make the funds available.

5. Can I Exchange an Item?

Of course. If you'd prefer a different color, size, or style, please get in touch with us.

Exchanges for eligible standard products are subject to availability.

For a change-of-mind exchange:

• You cover the cost of returning the original item.
• Floraweg covers standard shipping for the replacement.
• If there's a price difference, we'll let you know before proceeding.

If an exchange is needed because the product is faulty, damaged, or incorrect, we'll cover the necessary costs.

Made-to-measure curtains have different exchange conditions, as explained below.

6. What About Made-to-Measure Curtains?

A small selection of Floraweg curtains is made specifically to your individual measurements and specifications.

Need to Cancel or Change Your Order?

Please get in touch with us within 3 hours of placing your order if you need to make a change or cancel it.

We'll do our best to accommodate your request before production begins.

If more than 3 hours have passed, please still contact us as soon as possible. We'll check the production status, but cancellation, changes, or a refund may no longer be possible once production has started.

After Production

Made-to-measure curtains that qualify as products made to your individual specifications cannot normally be returned or exchanged for:

• A change of mind.
• Incorrect measurements provided by you.
• An unsuitable color, fabric, or other customer selection.

Please double-check your measurements and selected options before ordering.

If we've made a mistake, we're here to put it right.

If your curtains are incorrectly manufactured, faulty, damaged, or different from your confirmed specifications, please get in touch with us. We'll review the issue and arrange an appropriate solution.

These conditions do not affect your rights relating to faulty or incorrectly supplied products.

7. What If My Order Arrives Damaged or Incorrect?

We carefully prepare and package every order, but occasionally something may go wrong.

If you receive a damaged, faulty, or incorrect product, please get in touch with us at production@cruiserfashion.com.

To help us resolve the issue quickly, please provide:

• Your order number.
• A brief description of the problem.
• Photos showing the damaged or incorrect product, where possible.
• Photos of the outer packaging if the parcel was damaged during delivery.

Please keep the original outer packaging until we've reviewed the issue, where possible, as it may help us investigate transportation damage with the carrier.

Depending on the situation, we'll work with you to arrange an appropriate solution, such as a repair, replacement, price reduction, or refund.

If the problem is caused by a product fault, shipping damage, or an error on our part, Floraweg will cover the necessary costs.

We handle product quality concerns separately from change-of-mind returns. If you discover a problem later, please get in touch with us, and we'll be happy to review it.

8. Need Help?

Not sure about a return or exchange? We're happy to help.

Floraweg

Email: production@cruiserfashion.com

Telephone: 0635608053