Shipping policy

Last updated: September 28, 2026

From Our Warehouse to Your Home

At Floraweg, we want your home essentials to arrive safely and smoothly.

Orders are shipped from our warehouse in the Netherlands. Below, you'll find information about shipping destinations, delivery costs, estimated delivery times, and order tracking.

1. Where Do We Ship?

We currently ship to the following countries:

  • Netherlands
  • Germany
  • Belgium
  • France
  • Poland

Delivery availability for your address will be confirmed at checkout.

If you have any questions about your delivery location, please contact our customer support team.

2. Shipping Costs

Our standard shipping rates are:

Netherlands

Standard shipping: €6.50
Free shipping on orders of €69.99 or more.

Germany, Belgium, France, and Poland

Standard shipping: €8.50
Free shipping on orders of €69.99 or more.

The final shipping cost will be displayed at checkout before you complete your order.

Shipping charges are calculated according to your delivery destination and eligible order value.

3. How Long Does Delivery Take?

For standard products, our estimated delivery timeline is:

  • Order processing: 1–2 business days.
  • Delivery after dispatch: 2–4 business days.
  • Total estimated delivery: 3–6 business days.

Business days exclude weekends and public holidays.

These are estimates rather than guaranteed delivery dates. Actual delivery times may vary depending on your destination, busy periods, weather conditions or carrier delays.

4. What About Made-to-Measure Products?

Our made-to-measure curtains are produced according to your individual measurements and specifications, so they require additional production time.

Estimated production or delivery information will be shown on the relevant product page or provided before you complete your order.

If you need your order by a particular date, please contact us before purchasing.

5. How Can I Track My Order?

Once your order has been dispatched, we'll send you a shipping confirmation email.

Where available, tracking information will be included so you can follow your parcel.

Tracking updates may take some time to appear after dispatch.

If you need assistance, contact us with your order number. We'll be happy to check the status for you.

6. Can I Change My Order or Shipping Address?

Made a mistake? Contact us as soon as possible.

If your order hasn't been dispatched, we'll do our best to help you make changes.

Once your parcel has been handed over to the carrier, changes may no longer be possible.

Changes that affect free shipping

If you remove or change items before dispatch, we'll recalculate shipping based on the updated order value.

If your order no longer qualifies for free shipping, the applicable standard shipping fee may apply. We'll let you know before making any change that results in an additional charge.

7. What If My Delivery Is Delayed?

Occasionally, delivery may take longer than expected due to busy periods, public holidays, weather conditions or carrier disruptions.

If your order hasn't arrived within the estimated timeframe, please contact us with your order number.

We'll check its status and help you find out what's happening.

8. What If My Package Is Lost or Damaged?

If your package appears to be lost

If tracking shows your package as delivered but you haven't received it, or your parcel hasn't moved for an unusual amount of time, please get in touch with us.

We'll help investigate the issue with the carrier and work toward a solution.

If your package arrives damaged

Please contact us as soon as possible and provide:

  • Your order number
  • A brief description of the issue
  • Photos of the damaged product
  • Photos of the outer packaging

Please keep the original outer packaging until we've reviewed the issue, as it may help with the carrier investigation.

We'll review the situation and work with you to find an appropriate solution.

9. Returns & Exchanges

For change-of-mind returns of eligible standard products, customers are responsible for return shipping costs.

If your order arrives faulty, damaged or incorrect, Floraweg will cover the necessary costs to put things right.

Made-to-measure curtains have different return conditions.

Please visit our Returns & Refunds Policy for full details.

10. Need Help?

Have a question about shipping, tracking or your order? We're happy to help.

Floraweg

Please contact us through our Contact page or use the contact details provided on our website.